Aviva Car Insurance Customer Services Telephone Number
Need to get in touch with Aviva about your car insurance? We understand that sometimes you need to speak to a real person to get things sorted. This article provides you with the essential information to contact Aviva’s customer service, along with some helpful tips for navigating their phone system and alternative contact methods.
How to Reach Aviva Car Insurance Customer Service
Finding the correct phone number for your specific needs can save you time and frustration. Here’s how to get in touch with Aviva Car Insurance:
- For Policy Enquiries and New Quotes: The general Aviva customer service number is 0800 051 2000. This number is available Monday to Friday, 8 am to 8 pm, and Saturday, 9 am to 5 pm.
- To Make a Claim: If you need to make a claim on your car insurance, call 0345 030 6980. Aviva’s claims line operates 24/7, ensuring you can reach them whenever you need to.
Navigating the Aviva Phone System
Navigating phone systems can be a maze of options. To help you reach the right department quickly, keep these tips in mind:
- Have Your Policy Information Ready: Before you dial, gather your policy number, car registration, and any other relevant details. This will help speed up the process.
- Listen Carefully to the Options: Pay attention to the automated menu. Aviva clearly outlines different departments and services.
- Use the Keypad Shortcuts: Instead of waiting for all the options, use the keypad shortcuts provided to navigate to the specific department you need.
Other Ways to Contact Aviva Car Insurance
If you prefer not to call or your query isn’t urgent, Aviva offers several other contact options:
- Live Chat: Aviva offers a live chat service on their website. This is a convenient way to connect with a representative in real time.
- Email: While not as instant as phone or live chat, email allows you to send detailed inquiries. You can reach Aviva at [email protected]
- Social Media: Aviva is active on social media platforms like Twitter and Facebook. You can try reaching out to them through their official channels.
Conclusion
Contacting Aviva car insurance customer service is straightforward once you have the correct phone number and understand the available contact channels. By following the tips outlined in this guide, you can efficiently connect with their team and resolve your queries.
Remember to have your policy information on hand when you call and be prepared to clearly explain your situation. Whether you’re making a claim, updating your policy, or simply have a question, Aviva provides accessible customer service channels to assist you.
FAQs about Aviva Car Insurance Customer Service
Q1: What if I need to contact Aviva outside of their customer service hours?
A: For urgent matters outside of their phone service hours, you can access their website for online support or use their emergency claims line at 0345 030 6980.
Q2: Can I make changes to my car insurance policy online?
A: Yes, you can usually make minor changes to your policy through Aviva’s online portal. This might include updating your contact details or vehicle information.
Q3: I have a complaint about my Aviva car insurance. Who do I contact?
A: You can make a formal complaint through their customer service phone line, in writing by mail, or via their website’s complaint section.
Q4: Does Aviva offer roadside assistance?
A: Yes, Aviva offers roadside assistance as an add-on to their car insurance policies. Check your policy documents or contact customer service to see if you have this coverage.
Need further assistance? Contact our dedicated support team via WhatsApp: +1(641)206-8880 or email: [email protected] for expert guidance and solutions. Our 24/7 customer service team is here to help!
